CRS Airlines Representatives Code of Conduct
- Promote the Principal’s identity foremost in all advertising
- Undertake regular and proactive marketing activities
- Ensure that the Principal’s product information is made available to the widest possible audience
- Use every endeavor to increase the Principal’s market share
- Obtain the best possible rate and yield for the Principal
- Deal politely and efficiently with all sales enquiries
- Ensure received cargo is checked to verify that contents and weight are as declared
- Cooperate with the Principal’s chosen service providers to deliver a seamless, high-quality service to customers
- Cooperate with the Principal’s other sales offices and representatives to uphold service standards and protect the Principal’s best interests
- Cooperate with the Principal in the fair and efficient resolution of claims and disputes
- Provide timely and accurate revenue reports
- Remit Principals’ funds promptly
- Report all market intelligence that may assist the Principal in gaining competitive advantage
- Do everything possible to enhance the Principal’s reputation and standing
CRS AIRLINE’S REPRESENTATIVES will never:
- Sell their principal’s services under any other identity
- Sell their principal’s services outside the allocated territory without prior authority
- Accept cargo which should be booked through another, nearer station without prior agreement
- Act in any way that is detrimental to the interests of the Principal’s other stations or representatives
- Accept cargo from companies whose credit has not been vetted and approved (except cash customers)
- Behave in any way that may damage the reputation of the principal